Returns & Refunds

Returns

Here at Abyssinia Women’s Fashion we pride ourselves on customer service and satisfaction. So if for some reason you are not happy with your order, you can send it back for a refund or exchange as long as it is within 15 days of the ship date (returning package must be postmarked as so) and the merchandise has not been worn, washed, or altered in any way. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted such as any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is returned more than 15 days after delivery.

All human hairs or wigs are final sale, it can not be returned once opened and used. 

Refund

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at nahomi7070@gmail.com

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at Nahomi7070@gmail.com and send your item to:  

Shipping

To return your product, you should mail your product to:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.